Tag Archives: PBX

Voip Auto Attendant – Transfer Calls Without A Receptionist

Voip Auto Attendant – Transfer Calls Without A Receptionist

The VoIP phone system with its feature-rich auto attendant service is an advanced but affordable telecom solution for all business offices. With a VoIP phone auto attendant system, calls to your business office can be easily transferred to preset extensions.

Instant Call Transfer to Preset Extensions

The auto attendant is a prominent feature of VoIP PBX phone systems. The system receives all incoming calls with professionally recorded business greetings. To connect to a particular employee or department, callers are allowed to select from a list of options including dial by name and dial by extension. The virtual receptionist auto attendant transfers calls to home landlines, cell phones, mailboxes, call queues, groups, conference rooms, or even to additional auto attendants.

The VoIP phone auto attendant manages numerous calls arriving simultaneously with incomparable efficiency. It promptly transfers calls to appropriate extensions without transmitting connection busy signals. Thus the system absolutely eliminates the necessity of having a live receptionist on the job.

VoIP Phone Auto Attendant with State-of-the-art Features

VoIP phone systems come with all the features of expensive phone systems. Small businesses can take advantage of all these features without investing in premise-based hardware, complex networks and software. To manage business calls efficiently, the automated attendant is configured with state-of-the-art features such as:Find-me/follow-me call forwarding1-to-5 digit extensionsVoicemail to emailMusic on transferGroup dialingCaller IDCall screeningFax mail

Many Benefits

The VoIP PBX auto attendant helps small business professionals project a credible business image through professional telecommunication and quality customer service. This call answering system ensures:Minimal caller on-hold timeSaving of time and moneyImprovement in workforce productivityEasy connectivity with remote extensionsExceptional capability to transfer calls without a live receptionist

Established service providers can configure and personalize VoIP auto attendant systems to suit the unique communication needs of your business office. Most leading providers offer exclusive auto attendant packages at nominal monthly charges to suit the needs of different kinds of business entities.

Auto Attendant – Handles Inbound Calls

Auto Attendant – Handles Inbound Calls

The auto attendant is the most important component of a virtual PBX phone system. The highly advanced VoIP PBX auto attendant handles all inbound calls skillfully and offers callers a professional communication experience.

Effortlessly Handles Multiple Inbound Calls

An auto attendant in VoIP PBX phone system receives inbound calls with professionally recorded welcome messages and allows the callers to select from a list of options like dial-by-name, dial-by-extension, dial-by-department and more. Based on the option chosen, calls are quickly transferred to extensions, conference rooms, mailboxes, groups or call queues.

The automated attendant handles numerous calls coming in at the same time with exceptional efficiency and performs immediate call routing without giving off line engaged signals. This virtual receptionist can be programmed to provide customized messages to callers about your products and services. Some of the other significant features of a VoIP phone auto attendant include:1-to-5 digit extensionsFind-me/follow-me call forwardingMusic on call transferVoicemail to emailDo not disturb modeFax to email

Connects Staff and Business Associates

With its sophisticated call forwarding features, the auto attendant easily transfers inbound calls from your main business numbers to numbers prefixed as extensions, including cell phones, home landlines and so on. This helps you stay in touch with your customers, associates and workforce even from other geographical locations. Calls that remain unanswered even after a specific number of rings are straightaway transferred to the voicemail system, allowing callers to leave voice messages. The virtual receptionist completely rules out all the odds of missing customer calls, and helps you focus on official activities during hectic business hours. The system also forwards voicemails to your email account as audio file attachments, so that messages can be verified and instant responses provided to your clients, even if you are on a business trip. Other benefits of the auto attendant system include:Enhances staff productivityMinimizes caller on-hold timeImproves customer serviceNo equipment to buy, install or maintain

Affordable Call Handling Option

An auto attendant system that comes as part of a VoIP phone system enables small businesses to save time and money as well as improve business communications at reduced expense. Reliable PBX service providers would be able to offer you an affordable auto attendant package to suit your business requirements.